New M.E. Thesis Submitted from PROD. Student

TOTAL QUALITY MANAGEMENT IN MANUFACTURING ORGANISATIONS:A CASE STUDY By Manjit Kaur,Production

Abstract
The present work is an attempt to determine the philosophy for success of organisations and the manner for Total Quality Management (TQM) adoption in Indian context. The study has been divided into two parts i.e. Survey followed by case study. Survey-I has been used to find out the basic thinking of top-management through mission statements and quality policy. In Survey-II, a detailed survey has been used to find out the exact use of the TQM factors in the Indian organisations. Survey-I reflects that the top-management main concentration is towards satisfaction of customer (i.e.43.90% in Mission-Statements and 34.15% in Quality Polices) and High quality products (i.e. 26.83% in Mission-Statements and 21.95% in Quality Policies). Survey-II shows that role of the top-managements is very effective and express the concept of the TQM (i.e. 87.32%), whereas some areas are not in full use. Based upon this two models has been formed. Model-I has been made to explain the degree of attention to the vendors’ power, management effective participation, and rewards schemes, communication system, passed result techniques, quality planning and cost involved, employees effective, statistical quality control, customer’s power. Model-II has been made for measuring pertinent ideas, pointers and guidelines. Based upon the survey results, a case study has been conducted on implementation of TQM in a machine manufacturing organisation, which shows that the revenue of the company has been increased by 15.10% on a production line.


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